Refund & Returns Policy

Last updated: October 27, 2026

SaraPalooza Designs sells made-to-order products — many items are personalized just for you. Please read this policy before purchasing so you know what to expect.

Personalized & custom-made items

Items made with your personalization (name, date, engraving, or custom text) arenon-refundable and non-exchangeable unless they arrive damaged or defective. Because each piece is created specifically for you, we cannot accept returns for change of mind, incorrect sizing guidance, or typographical errors in the text you submitted at checkout.

Please double-check your personalization details before placing your order. If you spot an error immediately after ordering, email us athi@sarapalooza.com as quickly as possible — we may be able to correct it before production begins, but we cannot guarantee it.

Non-personalized items

Eligible non-personalized items may be returned within 14 days of delivery for a full refund of the product price, provided the item is unused and in original condition. Return shipping costs are the buyer's responsibility unless the item arrived damaged. Contact Sarapalooza first at hi@sarapalooza.com to receive a return authorization and the correct return instructions.

Damaged or defective items

If your order arrives damaged, defective, or with a production error (wrong item, printing flaw, engraving error), we will make it right — replacement or full refund, your choice. Please contact us within 7 days of delivery and include:

• Your order number
• A clear photo of the damage or defect
• Whether you prefer a replacement or a refund

Email: hi@sarapalooza.com

Cancellations and corrections

Email hi@sarapalooza.com immediately if you need to cancel or correct an order. Orders may be canceled before production begins. Once a personalized item is in production, change-of-mind cancellations and corrections cannot be guaranteed.

Lost or missing packages

If tracking shows your package as delivered but you haven't received it, please first check with neighbors and your building's mail area. If the package is still missing after 3 business days, contact us and we will file a claim with the carrier and arrange a replacement or refund.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days of approval. You will receive an email confirmation when the refund is processed.

Contact us

Questions about an order? Contact SaraPalooza Designs.
hi@sarapalooza.com
We respond within 1 business day.