Refund & Returns Policy
Last updated: June 21, 2026
Every order from Sarapalooza is made to order — many items are personalized just for you. Please read this policy before purchasing so you know what to expect.
Personalized & custom-made items
Items made with your personalization (name, date, engraving, or custom text) are non-refundable and non-exchangeable unless they arrive damaged or defective. Because each piece is created specifically for you, we cannot accept returns for change of mind, incorrect sizing guidance, or typographical errors in the text you submitted at checkout.
Please double-check your personalization details before placing your order. If you spot an error immediately after ordering, email us at hello@sarapalooza.com as quickly as possible — we may be able to correct it before production begins, but we cannot guarantee it.
Non-personalized items
Non-personalized items (such as our wedding card box, Mr & Mrs signs, and chair sashes) may be returned within 14 days of delivery for a full refund of the product price, provided the item is unused and in original condition. Return shipping costs are the buyer's responsibility unless the item arrived damaged. Contact us first to receive a return authorization.
Damaged or defective items
If your order arrives damaged, defective, or with a production error (wrong item, printing flaw, engraving error), we will make it right — replacement or full refund, your choice. Please contact us within 7 days of delivery and include:
- Your order number
- A clear photo of the damage or defect
- Whether you prefer a replacement or a refund
Email: hello@sarapalooza.com
Lost or missing packages
If tracking shows your package as delivered but you haven't received it, please first check with neighbors and your building's mail area. If the package is still missing after 3 business days, contact us and we will file a claim with the carrier and arrange a replacement or refund.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days of approval. You will receive an email confirmation when the refund is processed.
Contact us
Questions about an order? We're here to help.
hello@sarapalooza.com
We respond within 1 business day.